Re-Opening: Frequently Asked Questions

For general UWest COVID-19 information, please see UWest Covid-19 Alerts & Resources and check your @uwest.edu or @my.uwest.edu email.

The library will be open to UWest students, faculty, and staff starting August 16, 2021.

Status of Library Services (Updated 8/19/2021)  |  Frequently Asked Questions (Updated 8/19/2021)  |  COVID-19 related research

 

We encourage you to utilize our online resources and as well as the online materials via the catalog (Online Formats: Article, Chapter; a majority of Thesis, Dissertation; eBook; eVideo; eJournal, Downloadable Archive Material) as they are all available remotely with your UWest library account. If you have any questions, you may contact us with various methods, including the messaging box at the corner of every library webpage:

Chat with us or leave a message Select to see only online materials

 

Status of Library Services (Updated 8/19/2021)

Services Availability
Chat, Phone, Email Available
Research Appointments Available, in person & online.
Pickup Available, choose under Delivery Method.
Scanning/Online Delivery Requests Available, choose under Delivery Method.
Mailing Items to You Available, choose under Delivery Method.
Book Returns Available, return at circulation desk, return box outside, or mail it back to us.
Due Dates for UWest Library Books Extendable to 12/10/2021 by request.
Due Dates for UWest Reference Books & Equipment Extendable by 5 days by request, depending on demand.
Document Delivery/Interlibrary Loan Available
Printing Available
Copying Available
Binding Available
Graduate Study Room Available

 

Frequently Asked Questions (Updated 8/19/2021)

Q1: I have items checked out, do I need to return them right away? How do I return them?

A: Regular Books/Magazines/Videos: Those who have registered for Fall 2021 may contact us to request an extension to 12/10/2021. Items can be returned at the circulation desk during open hours or at the return dropbox outside when the library is closed. You may also mail back the books to our address: University of the West Library, 1409 Walnut Grove Ave, Rosemead, CA 91770. If you need assistance with mailing rates and tracking, please contact us. We will let you know when we have received your return.

Reference books/Equipment such as headsets, laptop locks, etc: Those who have registered for Fall 2021 may contact us to request extensions for 5 days at a time. Please return all equipment at the circulation desk during open hours.

Q2: I need a book or article from the library, how do I get it?

A: Here are some ways to find items you want and get them--if you get stuck at anytime, please contact us, we're here to help you.

1. Check our catalog for the item. If the item is currently available, you can go to the shelf and bring it to the circulation desk to be checked out. If you are currently not on campus, click 'Please get this for me' and select your delivery method with our document delivery form. It doesn't matter if it is available at the library or not (you can use the filter at the left to search Libraries Worldwide instead of just UWest Library), but extra time would be needed to get the items that are not currently available at UWest.

 

2. If you are looking for article/articles, get started with any of these short guides:

o    I cannot find this one specific article!
o    I need to find articles from my professor’s recommeded list of journals!
o    I need to find scholarly articles that I can read right away and don’t have to pay for!

Q3: I have some questions about using the library or doing research, how do I get help?

A: Drop by the library and we can help you. Or you may email, text, or message us. For more complex questions, we can also use a variety of online meeting technologies such as Zoom.

Q4: Can I sign up for the graduate study room?

A: Yes, applications are open for Fall 2021.

Q5: How do I purchase print/copy credits?

A: We accept cash payment at the library circulation desk. To pay with a credit card, please use the online payment system on the Student Portal or the UWest Marketplace and forward the receipt to library@uwest.edu.